How it Works

Welcome to Anker SOLIX's self-service page for warranty requests and inquiries. All Anker SOLIX warranties are automatically tracked in our system, so you don't need to register your product.

Please note:
This page is only for products purchased directly through our website or AnkerDirect on sites such as eBay and Amazon. If you bought your product from an Anker SOLIX authorized reseller, please contact them directly.

Warranty Details
All Anker SOLIX products come with a hassle-free warranty. Find the exact warranty period in your packaging or on this chart. You can also verify the warranty period by contacting our customer service team.

If your product is defective during the warranty period, contact us via the feedback form below. We recommend troubleshooting with our FAQ or user manuals first to save time before submitting a warranty claim.

Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

SN: The SN can be found either on the main body of the product or on the charging cable that came with it. Look for the SN on a sticker, tag, or printed directly on the product itself. It typically consists of both digits and characters, for example, SN: AZDLXQ0B17301094 or FY123456. Locating Serial Numbers on Anker Products

Note: Before Anker can release a replacement, it may be necessary to return the defective item for quality inspection.