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Power Stations

Anker 767 PowerHouse - 2048Wh | 2300W

Anker 521 PowerHouse - 256Wh | 200W

Anker SOLIX C800 Portable Power Station - 768Wh | 1200W

Anker SOLIX C800 Plus Portable Power Station - 768Wh | 1200W

Anker SOLIX C1000 Portable Power Station - 1056Wh | 1800W

Anker SOLIX F3800 Portable Power Station 3840Wh | 6000W

Anker 535 PowerHouse - 512Wh | 500W

Powered Fridge

Anker EverFrost Powered Cooler 30

Anker EverFrost Powered Cooler 40

Anker EverFrost Dual-Zone Powered Cooler 50

Expansion Batteries

Anker Powerhouse Expansion Battery (2048WH) For Anker Powerhouse 767

ANKER POWERHOUSE EXPANSION BATTERY (3840WH) FOR F3800

Solar Panels

Anker SOLIX PS100 Portable Solar Panel

Anker 531 Solar Panel (200W)

Anker SOLIX PS400 Portable Solar Panel

EVERlasting Coolness. Anytime, Anywhere.

Anker EverFrost Powered Fridge

The World's Longest-Lasting Portable Power Station Powered By GaNPrime

Anker PowerHouse 767

Long-Lasting Power at Home and Outdoors

Anker PowerHouse 757

Anker SOLIX

AnkerPower

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Default Title

Title

Go Without Solar

Choose Solar Power

Anker delivers the ultimate charging solutions for any appliance in any scenario. With elegantly crafted top-tier portable solar panels and 3-Mode Angle Adjustment technology, you’ll be guarded against power shortage all the way and acquire a smoother-than-ever powering experience whatever the weather.

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Our portable power stations are available on a first come, first served basis. Longest-Lasting 10-Year Lifespan with Anker's Proprietary InfiniPower™ Technology. Recharge the Portable Power Station from 0 to 80% in 1.4 Hours via HyperFlash Technology. Power Up to 10 Devices At Once with 2300W and 10 Ports. 5-Year Full-Device Warranty for a Worry-Free Experience. Get an Anker 767 Portable Power Station (GaNPrime PowerHouse 2048Wh), AC Charging Cable, Car Charging Cable, Solar Charging Cable, Accessories Bag, User Manual, and Our Friendly Customer Service.

<ul>
<li>Our portable power stations are available on a first come, first served basis.</li>
<li>Longest-Lasting 10-Year Lifespan with Anker's Proprietary InfiniPower™ Technology.</li>
<li>Recharge the Portable Power Station from 0 to 80% in 1.4 Hours via HyperFlash Technology.</li>
<li>Power Up to 10 Devices At Once with 2300W and 10 Ports.</li>
<li>5-Year Full-Device Warranty for a Worry-Free Experience.</li>
<li>Get an Anker 767 Portable Power Station (GaNPrime PowerHouse 2048Wh), AC Charging Cable, Car Charging Cable, Solar Charging Cable, Accessories Bag, User Manual, and Our Friendly Customer Service.</li>
</ul>

Extremely Durable and Long-Lasting: The portable power station is equipped with premium LiFePO4 batteries that offer 6 times longer lifespan, a drop-proof unibody structure, and industry-standard electric components for enhanced durability. Unprecedented 10-Year Lifespan: Instead of 2 years, 521 Portable Power Station lets you power your devices everyday for 10 years. It also comes with an exclusive 5-year full device warranty for a guaranteed, worry-free experience. Extra USB-C Port: Time to get rid of bulky adapters because charging your laptop at fast speeds only requires a single cable. See the power station recharge itself and give a high-speed charge to a wide range of devices. Huge 256Wh Capacity: The high capacity portable power station pumps out 256Wh of power—the perfect companion to charge your devices and small appliances during a weekend trip. 5 Ports for All: The power station has all the ports you need to charge your devices and appliances over the weekend, including 1 AC port, 2 USB-A ports, a USB-C port, and a car outlet. What You Get: Anker 521 Portable Power Station (PowerHouse 256Wh), DC adapter, car charging cable, welcome guide, our worry-free 5-year warranty, and friendly customer service.

1200W (Peak 1600W) Solar Generator, Full Charge in 58 Min, 768Wh LiFePO4 Battery for Outdoor Camping, Campers, Road Trip, and Power Outages (Optional Solar Panel) Fully Power Multiple Appliances No more compromising. Plug in multiple appliances and power with 768Wh and 1200W rated power. It runs 89% of devices at high efficiency. More Power and More Ports Plug in up to 8 appliances all at once and power on. Even run demanding appliances up to 1600W with SurgePad technology. Never Lose Gear with Built-In Storage No more digging in backpacks or your car. The built-in storage houses your small devices to keep them safe until you need them. Power Every Day for 10 Years Thanks to InfiniPower technology, power every day for a decade. These batteries last 6× longer than other brands with over 3,000 cycles. Recharge in a Rush When you need to hit the road, turn on UltraFast charging with the Anker app. Anker SOLIX C800 recharges in just 58 minutes—17% faster than normal. Power Anywhere with Solar Enjoy unlimited power, even if you're miles away from an outlet. Plug in a solar panel, up to 300W, and recharge to 80% in just 2.3 hours. What's in the Box Anker SOLIX C800 Portable Power Station, solar charging cable, AC charging cable, car charging cable, digital manual, and 5-year warranty.

1200W (Peak 1600W) Solar Generator, Full Charge in 58 Min, 768Wh LiFePO4 Battery for Outdoor Camping, Campers, Road Trip, and Power Outages (Optional Solar Panel)
<div data-zone-id="0" data-line-index="0" data-line="true">
Fully Power Multiple Appliances
No more compromising. Plug in multiple appliances and power with 768Wh and 1200W rated power. It runs 89% of devices at high efficiency.
More Power and More Ports
Plug in up to 8 appliances all at once and power on. Even run demanding appliances up to 1600W with SurgePad technology.
Never Lose Gear with Built-In Storage
No more digging in backpacks or your car. The built-in storage houses your small devices to keep them safe until you need them.
Power Every Day for 10 Years
Thanks to InfiniPower technology, power every day for a decade. These batteries last 6× longer than other brands with over 3,000 cycles.
Recharge in a Rush
When you need to hit the road, turn on UltraFast charging with the Anker app. Anker SOLIX C800 recharges in just 58 minutes—17% faster than normal.
Power Anywhere with Solar
Enjoy unlimited power, even if you're miles away from an outlet. Plug in a solar panel, up to 300W, and recharge to 80% in just 2.3 hours.
What's in the Box
Anker SOLIX C800 Portable Power Station, solar charging cable, AC charging cable, car charging cable, digital manual, and 5-year warranty.
</div>

1200W (Peak 1600W) Solar Generator with Camping Lights, 768Wh LiFePO4 Battery for Outdoor Camping, RVs, Road Trip, Power Outages (Optional Solar Panel) 3-Mode Versatile Camping Lights Power outdoor life like no other power station, complete with camping lights. Switch between 3 modes to suit night-time escapades. Fully Power Multiple Appliances No more compromising. Plug in multiple appliances and power with 768Wh and 1200W rated power. It runs 89% of devices at high efficiency. More Power and More Ports Plug in up to 8 appliances all at once and power on. Even run demanding appliances up to 1600W with SurgePad technology. Power Every Day for 10 Years Thanks to InfiniPower technology, power every day for a decade. These batteries last 6× longer than other brands with over 3,000 cycles. Recharge in a Rush When you need to hit the road, turn on UltraFast charging with the Anker app. Anker SOLIX C800 Plus recharges in just 58 minutes—17% faster than normal. Power Anywhere with Solar Enjoy unlimited power, even if you're miles away from an outlet. Plug in a solar panel, up to 300W, and recharge to 80% in just 2.3 hours. What's in the Box Anker SOLIX C800 Plus Portable Power Station, solar charging cable, AC charging cable, car charging cable, digital manual, and 5-year warranty.

1200W (Peak 1600W) Solar Generator with Camping Lights, 768Wh LiFePO4 Battery for Outdoor Camping, RVs, Road Trip, Power Outages (Optional Solar Panel)
<div data-line="true" data-line-index="0" data-zone-id="0">
3-Mode Versatile Camping Lights
<a name="OLE_LINK1"></a>Power outdoor life like no other power station, complete with camping lights. Switch between 3 modes to suit night-time escapades.
Fully Power Multiple Appliances
No more compromising. Plug in multiple appliances and power with 768Wh and 1200W rated power. It runs 89% of devices at high efficiency.
More Power and More Ports
Plug in up to 8 appliances all at once and power on. Even run demanding appliances up to 1600W with SurgePad technology.
Power Every Day for 10 Years    
Thanks to InfiniPower technology, power every day for a decade. These batteries last 6× longer than other brands with over 3,000 cycles.
Recharge in a Rush
When you need to hit the road, turn on UltraFast charging with the Anker app. Anker SOLIX C800 Plus recharges in just 58 minutes—17% faster than normal.
Power Anywhere with Solar
Enjoy unlimited power, even if you're miles away from an outlet. Plug in a solar panel, up to 300W, and recharge to 80% in just 2.3 hours.
What's in the Box
Anker SOLIX C800 Plus Portable Power Station, solar charging cable, AC charging cable, car charging cable, digital manual, and 5-year warranty.
</div>

Anker SOLIX C1000 Portable Power Station, 1800W Solar Generator, Full Charge in 58 Min with UltraFast Charge Mode, LiFePO4 Power Station for Outdoor Camping and Home Backup (Optional Solar Panel) Long-Lasting Portable Power Station with a 10-Year Lifespan Anker Solix C1000 features long-lasting technology InfiniPower™, and LiFePO4 batteries for up to 3,000 cycles with smart temperature control and durable components-built to withstand everyday use for a decade. High-Speed Recharge with HyperFlash™ Thanks to HyperFlash ™ technology, the portable power station can be recharged to 100% in 58 minutes via a wall outlet with a 1300W input, which is 27.5% faster than power stations with the same capacity. Power 9 Devices at Once (1056Wh Capacity & 2400W Output via SurgePad ™) Anker Solix C1000 offers 1800W of power and can handle surges up to 2400W via SurgePad™. This allows you to power appliances, including a Wi-Fi router for 2.7 days, a CPAP machine for 18.6 hours, or a refrigerator for 8 hours. Endless Solar Power Anywhere Works with Maximum Power Point Tracking (MPPT) to get maximum solar charging efficiency. The portable power station supports 600W maximum solar input, which can recharge the power station 100% in 1.8 hours—40% faster than power stations with the same capacity. What's In the Box Anker SOLIX C1000 Portable Power Station, solar charging cable, AC charging cable, car charging cable, user manual.

Anker SOLIX C1000 Portable Power Station, 1800W Solar Generator, Full Charge in 58 Min with UltraFast Charge Mode, LiFePO4 Power Station for Outdoor Camping and Home Backup (Optional Solar Panel)
Long-Lasting Portable Power Station with a 10-Year Lifespan
Anker Solix C1000 features long-lasting technology InfiniPower™, and LiFePO4 batteries for up to 3,000 cycles with smart temperature control and durable components-built to withstand everyday use for a decade.
High-Speed Recharge with HyperFlash™
Thanks to HyperFlash ™ technology, the portable power station can be recharged to 100% in 58 minutes via a wall outlet with a 1300W input, which is 27.5% faster than power stations with the same capacity.
Power 9 Devices at Once (1056Wh Capacity &amp; 2400W Output via SurgePad ™)    
Anker Solix C1000 offers 1800W of power and can handle surges up to 2400W via SurgePad™. This allows you to power appliances, including a Wi-Fi router for 2.7 days, a CPAP machine for 18.6 hours, or a refrigerator for 8 hours.
Endless Solar Power Anywhere   
Works with Maximum Power Point Tracking (MPPT) to get maximum solar charging efficiency. The portable power station supports 600W maximum solar input, which can recharge the power station 100% in 1.8 hours—40% faster than power stations with the same capacity.
What's In the Box
Anker SOLIX C1000 Portable Power Station, solar charging cable, AC charging cable, car charging cable, user manual.

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Product feature: Enlarged Capacity From 3.84kWh: Anker SOLIX F3800 has 3.84kWh to power your family's needs for one day. If that's not enough, add up to 6 battery packs to expand capacity to 26.9kWh. High-Wattage for Any Appliance: No more limitations when you're powering your dryer. The 6,000W AC output runs everything in your home. Charge Your EV: You don't need complicated grounding accessories, just your EV AC charging cable and Anker SOLIX F3800's EV port. Charge your EV at 3,000W. 5-Year Warranty, 10-Year Lifespan: Anker SOLIX F3800 is built to last over a decade, even with everyday use, thanks to Anker InfiniPower technology. The power station also features EV-class LFP batteries, durable components, a smart temperature system, and an impact-resistant design. Intelligent Remote Control: No more struggling for maximum savings thanks to settings on the Anker app. Connect with Wi-Fi or Bluetooth, monitor all your power sources, and decide exactly how it will be used to keep more money in your wallet.

<h3>Product feature:</h3>
<div>
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<li data-eleid="3" class="richTextDocs-listItem">
<div class="richTextDocs-listItem__text">Enlarged Capacity From 3.84kWh: Anker SOLIX F3800 has 3.84kWh to power your family's needs for one day. If that's not enough, add up to 6 battery packs to expand capacity to 26.9kWh.</div>
</li>
<li data-eleid="5" class="richTextDocs-listItem">
<div class="richTextDocs-listItem__text">High-Wattage for Any Appliance: No more limitations when you're powering your dryer. The 6,000W AC output runs everything in your home.</div>
</li>
<li data-eleid="7" class="richTextDocs-listItem">
<div class="richTextDocs-listItem__text">Charge Your EV: You don't need complicated grounding accessories, just your EV AC charging cable and Anker SOLIX F3800's EV port. Charge your EV at 3,000W.</div>
</li>
<li data-eleid="9" class="richTextDocs-listItem">
<div class="richTextDocs-listItem__text">5-Year Warranty, 10-Year Lifespan: Anker SOLIX F3800 is built to last over a decade, even with everyday use, thanks to Anker InfiniPower technology. The power station also features EV-class LFP batteries, durable components, a smart temperature system, and an impact-resistant design.</div>
</li>
<li data-eleid="11" class="richTextDocs-listItem">
<div class="richTextDocs-listItem__text">Intelligent Remote Control: No more struggling for maximum savings thanks to settings on the Anker app. Connect with Wi-Fi or Bluetooth, monitor all your power sources, and decide exactly how it will be used to keep more money in your wallet.</div>
</li>
</ul>
</div>

6x Longer-Lasting: Rated to provide 3000 charge cycles with premium LiFePO4 batteries extends the battery lifespan by 6x more than the standard lithium-ion battery pack. A drop-proof unibody structure enhances durability in the harshest environment for peace of mind at home or outdoors. Unprecedented 10-Year Lifespan: Instead of 2 years, 535 Portable Power Station lets you power your devices everyday for 10 years. It also comes with an exclusive 5-year full device warranty for a guaranteed, worry-free experience. Extra USB-C Port: Recharge to 80% in under 2.5 hours via the in-box adapter and a USB-C port. Time to get rid of bulky adapters because charging your laptop at fast speeds only requires a single cable. 7 Ports for All: The power station has all the ports you need to charge your devices and appliances. It is equipped with 2 AC ports, 3 USB-A ports, a USB-C port, and a car outlet. All-Round Capacity: With a 512Wh capacity, the power station is an all-round solution to charge all your necessities. Seamlessly power a heater, portable fridge, lamp, and TV. What You Get: Anker 535 Portable Power Station (PowerHouse 512Wh), 120W adapter, car charging cable, welcome guide, our worry-free 5-year warranty, and friendly customer service.

ANKER SOLIX AU

&nbsp;
<h1 data-mce-fragment="1">PRIVACY&nbsp;NOTICE</h1>
 <meta charset="utf-8"><meta charset="utf-8">
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This privacy policy sets out how ANKER SOLIX uses and protects any information that you give ANKER SOLIX when you use this website.
ANKER SOLIX is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ANKER SOLIX may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
<ul>
<li>name</li>
<li>contact information including email address</li>
<li>demographic information such as postcode, preferences, and interests</li>
<li>other information relevant to customer surveys and/or offers</li>
</ul>
For the exhaustive list of cookies, we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
<ul>
<li>Internal record keeping.</li>
<li>We may use the information to improve our products and services.</li>
<li>We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.</li>
<li>From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.</li>
</ul>
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
<ul>
<li>whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes</li>
<li>if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing.</li>
</ul>
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
<table style="border-collapse: collapse; width: 100%; height: 468px;" border="1">
<tbody>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">COOKIE NAME</td>
<td style="width: 50%; height: 18px;">COOKIE DESCRIPTION</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">CART</td>
<td style="width: 50%; height: 18px;">The association with your shopping cart.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">CATEGORY_INFO</td>
<td style="width: 50%; height: 18px;">Stores the category info on the page, that allows to display pages more quickly.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">COMPARE</td>
<td style="width: 50%; height: 18px;">The items that you have in the Compare Products list.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">CURRENCY</td>
<td style="width: 50%; height: 18px;">Your preferred currency</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">CUSTOMER</td>
<td style="width: 50%; height: 18px;">An encrypted version of your customer id with the store.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">CUSTOMER_AUTH</td>
<td style="width: 50%; height: 18px;">An indicator if you are currently logged into the store.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">CUSTOMER_INFO</td>
<td style="width: 50%; height: 18px;">An encrypted version of the customer group you belong to.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">CUSTOMER_SEGMENT_IDS</td>
<td style="width: 50%; height: 18px;">Stores the Customer Segment ID</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">EXTERNAL_NO_CACHE</td>
<td style="width: 50%; height: 18px;">A flag, which indicates whether caching is disabled or not.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">FRONTEND</td>
<td style="width: 50%; height: 18px;">You session ID on the server.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">GUEST-VIEW</td>
<td style="width: 50%; height: 18px;">Allows guests to edit their orders.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">LAST_CATEGORY</td>
<td style="width: 50%; height: 18px;">The last category you visited.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">LAST_PRODUCT</td>
<td style="width: 50%; height: 18px;">The most recent product you have viewed.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">NEWMESSAGE</td>
<td style="width: 50%; height: 18px;">Indicates whether a new message has been received.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">NO_CACHE</td>
<td style="width: 50%; height: 18px;">Indicates whether it is allowed to use cache.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">PERSISTENT_SHOPPING_CART</td>
<td style="width: 50%; height: 18px;">A link to information about your cart and viewing history if you have asked the site.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">POLL</td>
<td style="width: 50%; height: 18px;">The ID of any polls you have recently voted in.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">POLLN</td>
<td style="width: 50%; height: 18px;">Information on what polls you have voted on.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">RECENTLYCOMPARED</td>
<td style="width: 50%; height: 18px;">The items that you have recently compared.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">STF</td>
<td style="width: 50%; height: 18px;">Information on products you have emailed to friends.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">STORE</td>
<td style="width: 50%; height: 18px;">The store view or language you have selected.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">USER_ALLOWED_SAVE_COOKIE</td>
<td style="width: 50%; height: 18px;">Indicates whether a customer allowed to use cookies.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">VIEWED_PRODUCT_IDS</td>
<td style="width: 50%; height: 18px;">The products that you have recently viewed.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">WISHLIST</td>
<td style="width: 50%; height: 18px;">An encrypted list of products added to your Wishlist.</td>
</tr>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;">WISHLIST_CNT</td>
<td style="width: 50%; height: 18px;">The number of items in your Wishlist.</td>
</tr>
</tbody>
</table>
</div>
</div>

Privacy Policy

&nbsp;
To organise a return under these terms and conditions, you must notify us via the Contact Form within 14 days of taking delivery of your product and request a return under this Policy.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand-new product. Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase. Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened or faulty.
Refund Process
To return your product, you should request a return address by contact us on Smart Help Center first.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Fee
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Refund Policy

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We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog. Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days.
We cannot guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Melbourne, Australia.
Please be advised that we do not offer international shipping to countries outside of Australia. A signature required for receiving the order delivery.
The sale items are only valid while stocks last.
We have allocated additional resources to address this unprecedented demand every working day to ensure orders are dispatched within a few business days. Please be aware that order deliveries may take longer than usual - Australia Post and StarTrack are also experiencing delays during this demanding time.
TRACKING
Shipping confirmation emails are sent upon dispatch with tracking details. Contact us for more information.
We ship orders Monday – Friday during business hours. If you place an order on a weekend day or public holiday it will be processed and shipped within the next 2 business days.
Any orders placed after 12.00 noon AEST will take an additional 1 business day to be delivered.
CANCELLATION
If you need to cancel or alter your order, email us straight away so we can try to catch your order before it flies out the door. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it. Shipping fees are non-refundable, and you will be responsible for return postage.
You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.
PRE-ORDER
We will do our best to ship pre-order products in accordance with their expected ship date. If this changes, we will do our best to let you know. Pre-order stock availability may be limited, offer(s) will be made available to customers while stocks last.
You are responsible for keeping your shipping and contact information up to date to ensure proper shipment of any pre-order product(s).&nbsp;
You will be charged at time of placing a pre-order. If we are unable to commence shipping 30 days from order placement, we will provide a full refund at your request.
No discounts, refunds or credits will otherwise be offered due to any such delays.

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